User Agreement

01Parties and subject

At present your Destan Game account is a web account only: it is not linked to a game account or to characters. The game, the ANADOLU server, Cash, the Store and the Support Center are not open yet; the parts of this Agreement about them apply once they open.

This User Agreement (the “Agreement”) is between HAIYUE INTERACTIVE, the publisher of Destan Game (the “Service Provider”), and the person who creates a Destan Game account (“you” or the “player”).

This Agreement is a membership and use agreement. “Destan Game” is the name of the platform; the party to this Agreement is the Service Provider identified in the Privacy Policy.

The Agreement covers the creation and use of your account, your access to the game, Cash and Store transactions, and the end of your account. The general rules for everyone who uses the site are in the Terms of Use, and the processing of your personal data is described in the Privacy Policy. Terms defined in those documents have the same meaning in this Agreement.

02Creating your account

1. On the registration form you choose a username, an e-mail address and a password; by checking the checkbox you state that you accept the Terms of Use and this Agreement and that you have read the Privacy Policy. Receiving news and offer e-mails is optional and is not a condition of membership.
2. A verification link is sent to your e-mail address. Until you open it, your account is waiting for verification and you cannot sign in with it.
3. Once verified, your account is active and you can sign in.

The details you give when registering must be accurate, and the e-mail address must be yours: verification, security notifications and account recovery all go through that address.

03Your account is personal

• Each account belongs to the one person who created it and may only be used by that person.
• Opening more than one account is not a violation in itself; multiple accounts may not be used to run unauthorized bots, to get around a sanction or to gain an unfair advantage.
• You may not sell, rent out, transfer or share your account.
• Your username and display name must follow the naming rules in the Community Rules; you can change your display name in Account Settings.
• If you suspect that someone else has accessed your account, change your password right away and write to the contact e-mail address given in the Privacy Policy.

04Account security

The Services offer the following tools to protect your account. You can manage all of them in the Security Center:

• Two-step verification: when you sign in, you are asked for a verification code sent to your e-mail address or for a code generated by your authenticator app.
• Recovery codes: backup codes, shown only once, that let you into your account when you cannot use your second step.
• Devices and sessions: you can see the devices and sessions on which your account is signed in and end the ones you do not recognize.
• Sign-in history and security alerts: important actions on your account are recorded and you are notified of them.

A sign-in from a new device may require extra verification. Before sensitive actions such as changing your password, you may need to enter your password or a verification code again.

The rules on account security, the Service Provider's obligations and your responsibilities are explained in detail in the Account Security and Player Responsibilities document.

Employees of the Service Provider will never ask you for your password, your verification codes or your recovery codes. If you receive a message asking for them, do not reply, and report it to the contact e-mail address given in the Privacy Policy.

05Your right to use the game

The game is not open yet, and your web account gives no access to it or to in-game content. This section applies once the game opens.

While your account is active, you may use the game and the DESTAN ONLINE Launcher for personal, non-commercial purposes. This right is personal to you and cannot be transferred; you do not become the owner of the game or its content.

Your characters, items, in-game currency and other in-game content are tied to your account and may only be used within the Services and in line with the rules of the game. Their properties may change for reasons of game balance or bug fixes.

Progress and items obtained through exploits, cheating or other prohibited means may be removed; the details are in the Community Rules.

06Cash

Buying Cash with real money and the Store are not open yet. The parts of this section about buying and spending apply once these services open.

Cash is the premium currency of Destan Game. It is bought with real money on the Cash Packages page and spent in the Store.

• Your Cash balance is calculated from the top-ups, purchases and refunds recorded on your account; every movement is visible under Payment History and Account Activity.
• A payment is credited to your account once, after the Payment Service Provider has confirmed it; Cash is never added twice for the same payment.
• A Cash balance cannot be exchanged for money, transferred to another account or traded between accounts.
• If a payment is refunded, the Cash it added is deducted from your balance; the details are in the Refund Policy.

07The Store and delivery

The Store is not open yet, so nothing can be bought or delivered. This section applies once the Store opens.

Products in the Store are bought with Cash. When you buy a product, its price is deducted from your Cash balance and the product is passed to the game service for delivery to the character you chose or to your account.

Only the game service can confirm a delivery. If the game service is not connected or does not respond, the purchase waits for delivery; if you cancel a purchase while it is waiting, the Cash you spent is added back to your balance.

You can follow the status of your purchases under My Purchases; the meaning of each status is explained in the Refund Policy. If you have a code, you can use it on the Redeem a Code page.

08Notifications and communication

Security and account notifications, and maintenance notices, are shown in the site's notification center. Security notifications cannot be turned off; for the other categories you can choose under Notifications whether they appear on the site and whether they are also sent by e-mail.

News and offer e-mails are only sent if you have agreed to receive them. You can change this preference at any time in Account Settings.

09Account statuses

Your account is always in one of the following statuses:

10Closing your account

You can ask for your account to be closed at any time. Accounts are not closed with a single button on the site: you send your request to the contact e-mail address given in the Privacy Policy, and the Service Provider closes the account after confirming that it is yours.

A closed account can no longer be used to sign in. At present a web account holds no characters or items, so closing it affects none of them.

The Service Provider may suspend or close an account in the event of a serious or repeated breach of this Agreement or the Community Rules.

A suspended account cannot be used to sign in, and its open sessions end. The suspension itself deletes no data; when it is lifted, the account returns to the status it had before. If you believe such a decision was made in error, you can write to the contact e-mail address given in the Privacy Policy.

11Changes to this Agreement

The Service Provider may update this Agreement. The current text is published on this page with its version number and date; provisions that differ significantly from the previous version are also announced on the site.

12Contact

You can send questions about this Agreement to the contact e-mail address given in the Privacy Policy.